This is the promise of the council with the launch of the Quick Response Team on Thursday at the MBPJ headquarters. The team headed by the Engineering Department director is made up of three groups dedicated to acting on residents’ complaints. “The team is formed to tackle public complaints while cutting bureaucracy. Each of its members is committed to act on the calls in the shortest time, yet not compromising on the quality and productivity,” said mayor Datuk Mohamad Roslan Sakiman at the launch.
The role of the team is to check cleanliness, monitor the condition of public amenities and facilitate enforcement by looking out for those flouting regulations.
The uniformed team members are always equipped with a sky lift, saw, cleaver, hoe, torchlight, work signage and safety jackets to carry out their duties at once.
The complaints they take care of include flash flood, pothole, uprooted tree/ fallen branch and faulty traffic light.
“Each unit will also make their rounds during working hours to look out for these problems and fix them without waiting for anyone to make a complaint,” he added.
“The team is always ready to be called anytime, especially during weekdays,” he said, adding that the complaints would also be assessed so that they could be dealt with based on the urgency.
He highlighted that the council received 6,835 complaints last year and that 5,903 had been remedied while the rest were being seen to.
The public can forward their complaints by calling the MBPJ 24-hour hotline at 03-7954 2020 or send an SMS by typing mbpj
2 comments:
Please send someone to look at the dangerous pothole at No.1, Jalan SS21/3, Damansara Utama.
This hole appeared after a mobile phone company did some big digging job and laid some cables a few days ago. Heavy rain came and a big hole has appeared around it and a huge tree nearby, the road has also cracked, the tree may fall and collapse on passerbys any time, it is dangerous spot, please check quickly.
Also why no tarring and repairing of Jalan SS21/3 which is heavily used by vehicles not only by residents of DU but also residents and businesses in Kampong Kayu?
Road bumps are also needed to slow down the heavy traffic on the road.
Can you make sure the company or companies that have dug out the road along SS21/3 and its cross road for whatever purpose did a proper job to put the road back to safe conditions?
Thank you.
Contact number:03-77100-889 Mdm.Tan
Dear Tai Heng,
While I have conveyed your message to the relevant authority, I appreciate if you can lodge a complaint with the council, the local ADUN and the local councillors in charge of your area.
You can reach the council at 03-79542020, YB Dr Cheah's office, 03-78750555 and Mr Michael Soon, the councillor in charge of SS21, 03-77250441.
Post a Comment